NCS Workforce is the workforce and HR brand built on more than 20 years of National Crime Search screening expertise. We combine powerful technology with real human support to deliver peace of mind — because behind every great hire, there should be people who care. When you call, you'll quickly reach a live person in our office, not a queue. That's the whole idea. Hiring is too important to hand off, so we built a company around the belief that the customer is the priority, and that great service is care, not a transaction.
For over two decades, employers across the country have trusted us to help them build safer, smarter teams. Today, more than 20,000 customers nationwide rely on NCS Workforce for fast, compliant background screening — backed by people who actually pick up the phone.
Our Story: Why Employers Choose NCS Workforce
NCS Workforce didn't appear overnight. We carry forward the work of National Crime Search, a full-service background screening company with over 20 years in business and a team that knows screening inside and out.
In that time, the screening industry got bigger, more automated, and — for a lot of buyers — more impersonal. Faceless platforms started routing customers into chat windows with no easy way to reach a human. We went the other way. We doubled down on the thing that earned us 20,000+ customers in the first place: real people who know screening, ready to help.
Travis Fink, our owner, leads a team that treats every account like it matters, because it does. Whether you're running your first background check or your ten-thousandth, you get the same promise: we answer the phone because you're the priority.
Want to see what we screen and how it works? Take a look at our Services and Pricing and How It Works pages.
Powerful Technology + Real Human Support
We believe the best screening experience pairs speed with humanity. Powerful technology handles the busywork — gathering authorizations, running searches, organizing results — so our people are free to give you their attention when it counts.
That's also the thinking behind Hailey, our AI HR assistant. Hailey is a full, conversational assistant who lives right inside your NCS Workforce command center — the app at mycommandcenter.com — not a behind-the-scenes algorithm working out of sight. You can talk with her about screening questions, make sense of results and charges, figure out which package fits, and guide applicants through the process, with advanced adverse-action guidance when you need it.
Here's the difference: most providers bolt AI onto the back end and call it a day. We give you a hands-on assistant you actually interact with in your command center — and real people are always a call away. The technology amplifies our team so they can do more for you, and you stay in the driver's seat.
What that looks like for you:
- Fast, compliant results without sacrificing accuracy or care.
- A live person in our office whenever you'd rather talk to a human.
- A hands-on AI assistant in your command center for questions, results, and guidance — anytime.
- Help with the hard parts, from FCRA-compliant consent to adverse-action steps.
Companies thrive when they're supported by real people who care. We built the technology to make that support better.
Accreditations & Trust: PBSA, BBB, FCRA, SOC 2
Trust isn't something you claim — it's something you earn and verify. Here's where we stand:
- PBSA Accredited. NCS was one of the first consumer reporting agencies to earn accreditation from the Professional Background Screening Association — the industry's recognized standard for data security, accuracy, compliance, and consumer protection — and that accreditation was renewed in 2026.
- FCRA Compliant. We operate in full compliance with the Fair Credit Reporting Act, and we help you stay compliant too — from standalone disclosures and written consent to the two-step adverse-action process.
- SOC 2 Compliant. Our security and data-handling practices meet the SOC 2 standard, so the sensitive information you trust us with stays protected.
- A+ BBB Rating. We're a member of the Better Business Bureau with an A+ rating, reflecting how we treat the people we work with.
We're also a member of the National Drug & Alcohol Screening Association (NDASA). These credentials mean your screening meets the standards that protect your business, your applicants, and your hiring decisions. For a deeper look at how compliance works in practice, visit our Compliance resources.
How We Work: Our Team
When customers describe working with us, the words that come up are "professional, competent, friendly, and very responsive." That's the bar we set for ourselves.
Here's how we work:
- We answer the phone. No phone trees. You reach a live person in our office, fast.
- We make it easy. Onboarding, screening, and compliance shouldn't be a headache. We handle the complexity so you don't have to.
- We stay in your corner. From your first search to your fastest-growing season, our team is responsive, knowledgeable, and here to help.
- We earn your trust. Accredited, compliant, and straightforward — we'll always tell you what to expect.
Our team is responsive, knowledgeable, and here to help — because behind every great hire, there should be people who care. That's how we strive to exceed your expectations.
Our Offices & Hours
We're a real company with real offices and real people. Come find us — or just call.
Physical Office 146 Coastal HWY Panacea, FL 32346
Mailing Address 3452 E Joyce Blvd Fayetteville, AR 72703
Support Hours Monday–Thursday: 8:00 AM – 5:00 PM CST Friday: 8:00 AM – 4:00 PM CST
Phone: (479) 695-2111 Email: support@nationalcrimesearch.com
Talk to a Real Person
Have a question? Want to see how easy screening can be? We make working with NCS easy. Give us a try.
Call (479) 695-2111 and you'll quickly reach a live person in our office. We're here to help you build safer, smarter teams, backed by 20+ years of accredited screening expertise and people who genuinely care.
[Talk to a Real Person — (479) 695-2111]
Ready to get started? Explore our Services and Pricing or Contact Us today.
Frequently Asked Questions
Is NCS Workforce an accredited background check company?
Yes. NCS was one of the first consumer reporting agencies to earn PBSA accreditation (Professional Background Screening Association) — renewed in 2026 — is SOC 2 compliant, holds an A+ rating with the Better Business Bureau, and operates in full compliance with the Fair Credit Reporting Act (FCRA).
How long has NCS Workforce been in business?
NCS Workforce is built on National Crime Search's foundation of more than 20 years in full-service background screening, serving more than 20,000 customers nationwide.
Will I actually be able to talk to a real person?
Yes — that's our whole promise. When you call (479) 695-2111 during business hours, you'll quickly reach a live person in our office, not a phone tree.
What are your support hours?
Our team is available Monday through Thursday, 8:00 AM–5:00 PM CST, and Friday, 8:00 AM–4:00 PM CST.
Where is NCS Workforce located?
Our physical office is at 146 Coastal HWY, Panacea, FL 32346, and our mailing address is 3452 E Joyce Blvd, Fayetteville, AR 72703.
What does NCS Workforce cost?
Pricing depends on what you need, so it starts with a conversation, not a sticker price. Give us a call and we'll talk through your hiring, recommend the right fit, and get you a quote. Reach a real person at (479) 695-2111.
Internal links suggested inline: Services and Pricing, How It Works, Hailey, Compliance, Contact Us.
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Peace of mind, powered by people
Talk to a real person.
You're the priority. Call and you'll quickly reach a live person in our office — not a bot, not a phone tree, not a ticket queue.