When you contact NCS Workforce, you'll quickly reach a live person in our office, not a phone tree, a bot, or a ticket in a queue. That's the whole point. Hiring is too important to hand off to an automated runaround, so when you call (479) 695-2111 during business hours, a real member of our team picks up. Need background check support, a quote, or just a straight answer? We're here. You're the priority at NCS Workforce, and we answer the phone to prove it.
We've spent 20+ years helping more than 20,000 customers nationwide hire with confidence, and the support has always been the difference. Other screening companies bury their phone number and push you to chat with no option to speak with someone. We do the opposite, because behind every great hire, there should be people who care. So let's talk.
Contact NCS Workforce by phone, chat, or email
Plenty of background check companies will sell you a platform and then disappear behind a help desk. We're not that. NCS Workforce pairs powerful technology with real human support to deliver peace of mind, which means a knowledgeable, friendly person is always within reach.
- A live person, fast. Call during business hours and you'll quickly reach a live person in our office.
- No phone trees, no bots, no queues. When you want to talk to a background check company, you talk to a person.
- People who actually know screening. Our team carries 20+ years of NCS screening expertise, so the answers are right the first time.
- Hailey, a real AI assistant in your command center. Hailey is a full, conversational AI HR assistant that lives inside your NCS Workforce command center at mycommandcenter.com, so she's there to help with screening questions, understanding results and charges, choosing the right package, and guiding applicants. Most providers bolt AI onto the back end. We give you a hands-on assistant you actually talk to, with real people always a call away. Learn more on the Meet Hailey page.
We're FCRA compliant and SOC 2 compliant, an A+ BBB-rated member, and one of the first CRAs to earn PBSA accreditation (renewed in 2026), so you get the credentials of a serious screening partner with the responsiveness of a team that treats you like a neighbor.
Phone, chat, and email
Reach us however you like. Every channel ends with a real person.
Call us
- Phone: (479) 695-2111
This is the fastest way to reach us. During business hours, you'll quickly reach a live person in our office, no menus to navigate.
Email us
- Support: support@nationalcrimesearch.com
Send us the details and a real team member will follow up, usually the same business day.
Chat with us
Have a question about screening, your results, or which package fits? Hailey, your AI assistant in your command center, can help right away and hand you off to our team whenever you want a human. You stay in the driver's seat the whole time.
Business hours
Our office is staffed and ready to help during these hours, listed in Central Time (CT):
| Day | Hours (Central Time, CT) |
|---|---|
| Monday – Thursday | 8:00 AM – 5:00 PM |
| Friday | 8:00 AM – 4:00 PM |
| Saturday – Sunday | Closed |
Call (479) 695-2111 during these hours and a real person answers. Outside them, leave a message or email and we'll get right back to you.
Office locations
NCS Workforce is built on National Crime Search's two-decade foundation, and we're proud to be a real company with real offices and real people you can find.
Florida (Physical Office)
146 Coastal Hwy Panacea, FL 32346
Arkansas (Mailing Address)
3452 E Joyce Blvd Fayetteville, AR 72703
Travis Fink, President
Secure file transfer and customer support
Already a customer and need to send us sensitive documents? We can help you send them safely so your PII stays exactly where it should.
- Existing customers: If you need to send documents, call (479) 695-2111 and we'll walk you through the safest way to get them to us.
- Account questions, report help, disputes: Our support team handles it by phone, email, or through your command center.
- FCRA dispute support: Applicants who need to dispute a record can reach us by phone at (479) 695-2111, by mail, or through your command center. We'll walk you through the dispute process and your rights under the FCRA. See Compliance & FCRA Resources for details.
We make working with NCS easy. If something needs fixing, you don't open a ticket and wait, you reach a person who owns the answer.
Send us a message
Prefer to write? Fill out the form below and a real member of our team will get back to you, typically the same business day. No bots, no auto-replies that go nowhere.
- Name (required)
- Company
- Email (required)
- Phone
- How can we help? (Get a quote / Background check support / Existing account / Partnership / Other)
- Message (required)
By submitting, you'll hear back from a real person in our office.
Get a quote
Tell us what you're hiring for and we'll put together pricing that fits. Whether you want NCS Lite for criminal background checks alone, an à la carte NCS Workforce Pro plan you build to fit your needs, or fully loaded NCS Workforce Platinum for larger and multi-location organizations, the next step is a quick conversation.
[Get a Quote] or call (479) 695-2111 and talk to a real person right now.
Backed by 20+ years of NCS screening expertise. We make it easy. Give us a try.
Explore more: Background Check Services & Pricing · Continuous Monitoring · About NCS Workforce
Frequently asked questions
What is the NCS Workforce phone number?
You can reach us at (479) 695-2111. During business hours, you'll quickly reach a live person in our office, no phone trees and no bots.
What are your support hours?
Our team is available Monday through Thursday from 8:00 AM to 5:00 PM Central Time (CT), and Friday from 8:00 AM to 4:00 PM Central Time (CT). Outside those hours, email support@nationalcrimesearch.com or chat with Hailey in your command center and we'll follow up promptly.
Will I actually talk to a real person?
Yes. That's our promise. Call during business hours and a knowledgeable member of our team answers, because you're the priority.
Where is NCS Workforce located?
Our physical office is at 146 Coastal Hwy, Panacea, FL 32346, and our mailing address is 3452 E Joyce Blvd, Fayetteville, AR 72703.
How do existing customers send sensitive files securely?
Call (479) 695-2111 and a team member will guide you through the best way to get your documents to us safely.
How do I get a quote?
Fill out our quote form or call (479) 695-2111. We'll build pricing around what you actually need, so reach out and talk to a real person.
Peace of mind, powered by people
Talk to a real person.
You're the priority. Call and you'll quickly reach a live person in our office — not a bot, not a phone tree, not a ticket queue.