A real conversation. Real people behind every answer.
Meet Hailey, your conversational AI HR assistant from NCS Workforce. She lives right inside your command center, so you can ask anything about your screening, your compliance questions, or a candidate's status — and get a clear answer in seconds, any time you need it. No phone trees. No ticket queues. No waiting on hold to find out where a report stands.
Hailey is a true assistant you talk with, not an algorithm working quietly in the background. Most providers bolt AI onto the back end and hope you never notice. NCS puts a hands-on AI HR assistant right in front of you — and she's never working alone. Behind Hailey is the same NCS team that has answered the phone for more than 20 years and serves over 20,000 customers nationwide. When you want a person, a real expert in our office is one call away. That's AI depth paired with real human support — because behind every great hire, there should be people who care.
See Hailey in action · Talk to our team
What your AI HR assistant can do
Most screening platforms hand you a dashboard and leave you to figure it out. Hailey changes that. Right in your command center, she's built to answer the questions you actually have — and to help with the next step — in plain language, the moment they come up.
Ask Hailey to:
- Walk through a candidate's status. "Where does Jordan's report stand?" Get an instant, up-to-the-minute answer instead of digging through screens or waiting for a callback.
- Help you understand results and charges. "What does this record mean?" Hailey explains what's on a report in plain language, so you're never staring at a result you can't make sense of.
- Answer screening and compliance questions. "What do I need before I run this check?" Hailey points you to the right next step on disclosures, consent, and — with advanced Hailey — adverse-action guidance, so you stay on the right side of the rules. See our Resources for the full picture.
- Pick the right package. "Which screening package fits this role?" Hailey helps you match the right search to the job, so you're not over-paying or under-screening. Explore the options on our Services and Pricing pages.
- Guide applicants. Hailey can help walk candidates through what they need to do, so the process moves smoothly for everyone.
- Explain process and turnaround. "How long will this take?" "What's included in this search?" Hailey gives you straight answers, fast.
Hailey is built specifically for background screening, and she's designed around one idea: you always know exactly where your hire stands.
How Hailey keeps you in the driver's seat
Hailey can help you move work along — but the hiring judgment always stays yours.
Hailey surfaces the information you need, explains what you're looking at, and helps you take the next step. What she never does is make the call about a person. You decide which candidate moves forward. You decide which package to run. You decide how to handle a result. Hailey carries the work and makes sure you have what you need, when you need it — without the runaround.
- You stay in control. Hailey works on your say-so and reports back. The decisions stay with you.
- Hiring judgment stays human. Important calls about people belong to people — and that's exactly where they stay.
- No black box. Hailey works in plain language, so you always understand what you're looking at and what she's done.
That's the difference an AI HR assistant should make: it carries the work, you keep the judgment.
Screening automation that frees up real people
The best part of automation isn't the automation — it's what it frees up. When Hailey handles the routine work and status checks, our team isn't buried in busywork. They're free to do the thing that actually matters: pay attention to you.
- Hailey takes the repetitive load — the "where's my report" check-ins, the quick "what's included" questions, the small stuff that used to mean an email and a wait.
- Our people focus on the human stuff — the tricky compliance question, the unusual result, the moment you want to talk it through with someone who knows your account.
- You get the best of both — answers in seconds, and an expert who has the time to truly help.
This is screening automation done right. Faster for you, and more human, not less.
Configured and optimized with our team
Here's the promise that matters most:
Hailey is not another AI tool dropped on your desk with a login and a "good luck." Our team works with you to configure, integrate, and optimize her around how you actually hire. Companies thrive when they're supported by real people who care — and that's still true now that we've added AI.
You'll get a team that learns how you hire, sets Hailey up around your workflow, and stays with you to make it better over time. We make working with NCS easy — that's been true for over 20 years, and it doesn't change because we added AI.
- We configure Hailey with you, around your workflow.
- We integrate her into how you already work, not the other way around.
- We keep optimizing, because your needs grow and so should your assistant.
Backed by real human support, always
When you call NCS Workforce, you'll quickly reach a live person in our office — not a bot, not a queue, not a phone tree. That's been our standard since long before AI, and it's the foundation Hailey is built on.
We pair powerful technology with real human support to deliver peace of mind. Hailey answers instantly inside your command center; a real expert is one call away whenever you want one. You're never choosing between speed and a human — with NCS Workforce, you get both.
Behind it all is a team you can trust:
- 20+ years of full-service background screening expertise.
- More than 20,000 customers nationwide who count on us.
- FCRA compliant and SOC 2 compliant, with a BBB A+ Rating and active PBSA and NDASA memberships. NCS was one of the first CRAs to earn PBSA accreditation — renewed in 2026.
- Real support hours with real people: Monday–Thursday 8:00 AM–5:00 PM CST, Friday 8:00 AM–4:00 PM CST.
Most competitors bury their support in a footnote and hope you never need it. We lead with it — because you're the priority.
See Hailey in action
The fastest way to understand Hailey is to watch her work inside your command center. Let us show you how instant answers, hands-on help, and real human support come together — and how easy NCS Workforce makes building safer, smarter teams.
[See Hailey in action] · [Talk to our team]
Or reach a real person right now: call (479) 695-2111, or email support@nationalcrimesearch.com. We answer the phone because you're the priority.
Striving to Exceed Your Expectations.
Frequently asked questions
What is Hailey?
Hailey is NCS Workforce's conversational AI HR assistant, built specifically for background screening and living right inside your command center. You can ask Hailey about a candidate's status, what a result means, a compliance question, or which screening package fits a role — and she helps you move your screening forward. Whenever you want a person, a real NCS expert is one call away.
Where does Hailey live?
Hailey is built into your NCS Workforce command center — the app you log into at mycommandcenter.com. She's a true assistant you talk with, not a behind-the-scenes algorithm.
Does Hailey replace my background screening team?
No. Hailey amplifies our team — she doesn't replace it. She handles routine work and answers questions so our people can give you real attention. You always keep the hiring judgment, and a live person in our office is always available.
What can I ask my AI HR assistant?
Anything about your screening. Common requests include candidate and report status, understanding results and charges, what's included in a given search, which package fits a role, turnaround times, guiding applicants, and next steps on compliance like disclosures, consent, and adverse action. For deeper compliance topics, see our Resources.
Is Hailey easy to set up?
Yes — and you're never on your own. Our team works with you to configure, integrate, and optimize Hailey around how you already hire. We make working with NCS easy, because companies thrive when they're supported by real people who care.
Can I still talk to a real person?
Always. When you call, you'll quickly reach a live person in our office — not a bot or a queue. Hailey answers instantly; a real expert is one call away. Reach us at (479) 695-2111 or support@nationalcrimesearch.com, Monday–Thursday 8:00 AM–5:00 PM CST and Friday 8:00 AM–4:00 PM CST.
Peace of mind, powered by people
Talk to a real person.
You're the priority. Call and you'll quickly reach a live person in our office — not a bot, not a phone tree, not a ticket queue.